Cancellation and Refund

It’s great to hear that Grapcy International is committed to ensuring customer satisfaction with their products. Having a clear return/exchange policy in place helps provide transparency and assurance to customers. If customers ever find themselves unsatisfied with a purchase, they can refer to the provided return/exchange policy guidelines to understand the steps they should take to seek resolution, whether they made their purchase in-store or through the website. This policy ensures that customers are aware of the procedures to follow in case they need to return or exchange a product, which can enhance their shopping experience and confidence in Grapcy International’s services.

Return, Exchange, Offer, Cancellation & Refund Policy – Website

Grapcy International’s Returns & Exchange Policy, as outlined above, provides guidelines for customers who wish to return or exchange products purchased either through the website. Here’s a summary of the key points:

1. Customers can request a cancellation as long as their order has not yet been shipped from the warehouse.
2. Cancellation or return requests can be initiated by visiting the “My Orders” section of the customer’s account on the website.
3. If a purchase was made as a guest, customers should create an account using the same email ID and phone number used during the order placement. Then, they can initiate cancellation or return requests under the “My Orders” tab.
4. For prepaid orders, if a product is canceled, the refund will be initiated by Grapcy International within 7 working days to the source account.
5. To return a product purchased from the website, customers must hand over the product to the shipping partner along with the bill copy, the product in its original packaging with intact tags, and in unused/unaltered, saleable condition.
6. Customers can initiate a product return within 15 days of the product’s delivery by emailing grapcy0@gmail.com.
7. For prepaid order returns, the refund will be initiated to the source account within 7 working days after the product is picked up by the shipping partner from the customer.
8. Products purchased on discount/offers can only be returned within 15 days of delivery by emailing grapcy0@gmail.com.
9. Products with manufacturing defects purchased on offer/promotion/discount can be returned within 15 days of the delivery date, but only through the website.

Please note that Grapcy International reserves the right to change or modify its policies at any time.

It’s important for customers to carefully read and understand these policies before making a purchase to ensure a smooth return or exchange process if needed.